# Statech Repair Shop – Ayala Central Bloc reviews > Statech Repair Shop – Ayala Central Bloc, computer repair service in Cebu City. Rated 1.5 out of 5 from 16 customer reviews. Rated 1.5 out of 5 from 16 customer reviews. ### ★★★★★ Nimrod Nudalo · 2026-09-29 > (rating only, no text) ### ★☆☆☆☆ Christian Ray Villanueva · 2026-09-03 > I went to this shop several months ago to get the joystick on my Switch Lite replaced. They did the repair and I paid 1500. > > What should have been a simple fix turned into months of back and forth repairs. Before this, my unit had no other issues. > > About a month later the replacement joystick stopped working. The technician told me I needed to replace the casing too. I bought it so we could finally fix the joystick. Even after that, it still did not work and we had to replace the joystick again. > > Then a month or two passed. I barely even played it, and now the L button stopped working right where the joystick repair was done. So I have to buy more parts and pay for repair again. > > Clarification: The casing and the first replacement joystick were my own purchase / my own choice bought separately. The second replacement joystick was from the shop. In my experience, the work was not careful. The L button cable sits right on top of the joystick assembly, so for it to fail right after that area was opened multiple times seems connected to me. The casing replacement also did not fix the joystick issue. > > This has been really frustrating for something that was supposed to be simple. Based on my experience, I cannot recommend this repair shop. **Reply from the owner:** > Hi Christian, we acknowledge your concerns and understand that you are dissatisfied with the repair experience. > > However, we would like to clarify that the conclusions regarding “low-quality parts,” improper workmanship, and the L-button failure being caused by the previous joystick repair are assumptions that cannot be confirmed without properly inspecting the unit. We do not believe it would be appropriate to publicly attribute a subsequent issue to our repair without a technical assessment. > > Regarding the casing replacement, there are situations where additional components may require replacement depending on the condition of the unit and the repair process. The recommendation would have been based on the technician’s assessment at the time. > > We stand by our work and take legitimate service concerns seriously. At the same time, we also need to be fair to our technicians and business by distinguishing between a confirmed repair-related issue and a subsequent failure that may have another cause. > > We are willing to inspect the unit again and review the previous repair history. If our workmanship is determined to be the cause of the issue, we will address it accordingly based on our service policy. > > We encourage you to contact us directly so we can resolve this through proper technical assessment rather than speculation. We remain committed to providing professional and accountable repair services to our customers. ### ★☆☆☆☆ M · 2025-10-26 > I went to this shop to replace the battery of my Samsung Galaxy phone. My old battery was three years old, and they replaced it, but from the first day, the new battery performed even worse. It barely lasted half a day, and I had to charge it two or three times daily. I returned within the seven-day warranty period, and they replaced it again, but the second battery was just as bad. It’s clear they use very poor-quality products. I wasted 1,500 pesos. I don’t recommend this shop. I thought it was just me, but after reading other reviews, it seems this place consistently provides bad service. I hope others don’t fall for it. **Reply from the owner:** > Hi M! Thank you for taking the time to share your feedback and rest assured that we would look into this further. Please send us your service order number or the exact date of your visit so we can review the transaction and assist you directly.We'd like to clarify that Statech only uses quality parts sourced from trusted suppliers and our standard warranty period is not seven days but longer. If the issue occured within our standard warranty coverage we'll be happy to recheck or replace the part as needed.Please do reach out in our official page or in-store so we can resolve this properply.Thank you again, and we hope to turn this experience around for you. ### ★☆☆☆☆ Gerald Suson · 2025-04-10 > There is no clear way to lose the use of the cell phone, beware that the complaint file will not be filed **Reply from the owner:** > Hi Sir Gerald Suson, > We're sorry to hear about your experience. We always aim for clear communication and quality service. Please reach out to us directly so we can understand what happened and make it right. Your satisfaction is important to us. Also can i ask your Job Order Number on the receipt so that we can trace your unit and approach the technician who handled your unit. Thank You! ### ★☆☆☆☆ Marcopolo Aguilar · 2024-12-27 > Really disappointed with these scammers in AYALA CENTER CEBU Statech Repair Shop. Didn't even reach 1 year my battery was already bloated, and as you can see in the picture they only used scotch tape to hold my iphone battery! And stole the metal pieces holding the connections! Unbelievable! Charged me 1800 for it! I thought I could trust these idiots because they're inside the mall working, turns out they're a SCAM! please reconsider if you guys are looking for repair shop DON'T CONSIDER THESE SCAMMERS. **Reply from the owner:** > Good afternoon sir Marcopolo, > Hi sir Can u visit our shop to check your unit. Thank you ### ★☆☆☆☆ Alna Moju · 2024-07-09 > (rating only, no text) **Reply from the owner:** > Alna, we're sorry to see a one-star rating and apologize for any poor experience you had. We take concerns seriously and want to make this right; please contact our customer service team by phone, email, or direct message so we can address the issue and provide a resolution. You may also visit our location and ask for the manager on duty for immediate assistance. We appreciate the opportunity to improve and hope to restore your confidence in us. ### ★☆☆☆☆ Samantha Jule Ebarle · 2024-07-08 > (rating only, no text) **Reply from the owner:** > We're very sorry to see your 1-star rating and apologize for any poor experience. We take feedback seriously and want to make this right for you. Please contact our customer service team by phone, email, or in person so we can assist you promptly. Thank you for bringing this to our attention. ### ★☆☆☆☆ Gabrielle Marie Gentallan · 2024-07-08 > (rating only, no text) **Reply from the owner:** > Gabrielle, I'm sorry to see you had a poor experience and appreciate you bringing this to our attention. We'd like to make this right—please contact our customer service team at your convenience so we can assist and resolve the issue. We take all feedback seriously and will use yours to improve our services. Thank you for your feedback. ### ★☆☆☆☆ Zachary Juyo · 2024-07-08 > (rating only, no text) **Reply from the owner:** > Zachary, I'm sorry we fell short of your expectations and appreciate you taking the time to rate us. We would like to make this right; please contact our customer service team through the Contact Us page on our website or by calling the phone number listed there so we can address the issue promptly. Thank you for the feedback. ### ★☆☆☆☆ Jowi · 2024-07-08 > (rating only, no text) **Reply from the owner:** > We're sorry your experience fell short of expectations. Please contact us at your convenience through our store or support channels so we can learn more and make it right. We value your feedback and hope to resolve this quickly. ### ★☆☆☆☆ Tyrah Montinola · 2024-07-08 > (rating only, no text) **Reply from the owner:** > Tyrah, I'm very sorry we fell short of your expectations and truly appreciate you taking the time to rate us. We want to make this right; please contact our customer service team by phone or email so we can resolve this promptly. Thank you for your feedback, and we are committed to improving. ### ★☆☆☆☆ Marianne Alloso · 2024-07-08 > (rating only, no text) **Reply from the owner:** > Marianne, I'm sorry to see your 1-star rating and apologize that we fell short of your expectations. We want to make this right—please contact our customer support team through our website or app so we can assist promptly. Thank you for bringing this to our attention. ### ★☆☆☆☆ Julia Adlawan · 2024-07-03 > (rating only, no text) **Reply from the owner:** > We’re sorry to see you rated us one star and apologize for any frustration you experienced. We value your feedback and would like to make this right—please reach out with details through our website or send us a direct message so our team can resolve this promptly. Thank you for bringing this to our attention. ### ★☆☆☆☆ Matthew Impas · 2024-07-02 > I recently had my LCD screen replaced at this branch. However, the replacement proved to be defective as my screen unexpectedly turned black after just 2 days of use (It didn’t fall nor had any scratches on the screen). I went back to the store within the 7-day warranty period, but was informed by the attendant from the stall that he could not accept the return and process the warranty because I had removed the protective plastic cover from the screen. I was not informed beforehand that removing the plastic cover would void the warranty, and it was the attendant himself who asked me if I wanted it removed without disclosing this risk if I take it off. What really infuriates me the most is that the attendant kept saying that he couldn’t do anything about it anymore. Really bad experience and I feel scammed. **Reply from the owner:** > We’re very sorry to hear about this and understand how frustrating it must be. You should have been told if removing the protective film affected the warranty, and the attendant should not have refused to help or left you feeling scammed. Please return to the branch with your receipt and device and ask to speak with the store manager so we can inspect the unit, review the warranty terms, and arrange a repair or replacement if the defect is confirmed. We will also review this incident with the staff involved and reinforce training on clearly communicating warranty policies. ### ★☆☆☆☆ Keisha Impas · 2024-06-26 > (rating only, no text) **Reply from the owner:** > We’re very sorry to see this 1-star rating and regret that your experience did not meet expectations. We would appreciate the chance to make this right — please contact our customer service team through the phone number or email listed on our website so we can address your concerns promptly. Thank you for bringing this to our attention; we’re committed to improving. ### ★★★★★ Angelo Rosillosa · 2024-06-20 > (rating only, no text) **Reply from the owner:** > Thank you, Gelo, for the 5-star review! We're thrilled you had a great experience and truly appreciate your support. Our team looks forward to welcoming you back soon. We're here whenever you need us. [Leave a review](https://search.google.com/local/writereview?placeid=ChIJyzIpNESZqTMRaiH_Y5GSpzQ&utm_source=thanksu&utm_medium=llms) --- Page: https://statech.thanksu.org/ayala-central-bloc/ · All details: https://statech.thanksu.org/llms-full.txt · Page updated 2026-10-04. Hosted on ThanksU (https://thanksu.org/).